Shipping and return policies for Scubidu Music

Shipping Info

Shipping from Germany using DHL//Deutsche Post

Return Policy

1. Eligibility:
You may request a return or exchange for merchandise purchased on this platform under these conditions:

The merchandise is in its original, unworn, and undamaged condition.
You request a return or exchange within [7] days from the delivery date.
You can provide proof of purchase (e.g., order number or receipt).

2. Return Process:
To initiate a return or exchange, follow these steps:

Contact the seller directly using the provided contact information.
Explain the reason for your request.
Coordinate with the seller regarding the return shipping address and any additional instructions.

3. Refunds and Exchanges:

Refunds will be credited to the original payment method.
Exchanges will be processed upon receiving and inspecting the returned merchandise.

4. Return Shipping Costs:

Customers are responsible for return shipping costs unless the seller specifies otherwise.
In case of a defective or incorrect item sent by the seller, they may cover return shipping costs.

5. Non-Returnable Items:
Certain items are not eligible for return or exchange, including:

Personalized or customized merchandise.
Digital downloads, including music and digital artwork.

6. Dispute Resolution:
If issues arise during the return or exchange process, please contact our support team, and we will assist in reaching a resolution.


By making a purchase on this platform, you acknowledge and agree to adhere to this standard return policy as well as any additional policies set by the seller. Your satisfaction is our priority, and we aim to facilitate fair transactions between sellers and customers.